Shipping Policy — Nexivo Auto

Last updated: August 18, 2026

At Nexivo Auto, we are committed to making sure your order is processed and delivered safely and efficiently. Please read the following shipping policy before placing your order.

1. Order Processing

Orders are processed after payment has been successfully confirmed.

Please allow reasonable processing time before your order is shipped. Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Once your order has been shipped, you will receive shipping information or tracking details when available.

2. Shipping Times

Delivery times may vary depending on your destination, shipping method, carrier, customs procedures, and other factors outside of our control.

Estimated delivery times shown at checkout are estimates only and are not guaranteed.

Unexpected delays may occur due to:

• Weather conditions

• Customs clearance

• Carrier delays

• Public holidays

• Incorrect or incomplete delivery information

• Other circumstances beyond our control

3. Shipping Costs

Shipping costs are calculated and displayed during checkout based on your delivery address, order size, and available shipping method.

Any applicable shipping fees will be shown before you complete your purchase.

4. Tracking Your Order

If tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the package has been handed to the shipping carrier.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

Nexivo Auto cannot guarantee that shipping information can be changed after an order has been processed or shipped.

6. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged during delivery, please contact us as soon as possible.

For damaged packages, we recommend keeping the original packaging and taking photographs of the package and the damaged product, as this information may be required when investigating a shipping claim.

7. Customs and Import Fees

For international orders, customs duties, taxes, or other import charges may apply depending on the destination country.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.

Nexivo Auto is not responsible for delays caused by customs.

8. Delivery Issues

If your order has not arrived within the expected delivery period, please contact us so we can assist you in investigating the shipment.

Please provide your order number and any available tracking information when contacting us.

9. Contact Us

If you have any questions about shipping or your order, please contact Nexivo Auto:

Nexivo Auto
Address: 23 Rue August Guéno, 31100 Toulouse, France
Phone: +33 7 74 08 90 80

We will be happy to assist you with your order and shipping questions.

Nexivo Auto — Drive Better. Live Better.